Billing & Payment

Convenient payment options that fit your busy schedule.

Who knows how long the US Postal Service delivery delays will last? Have peace of mind that your premium payment is on time by using our convenient pay online or phone options. Your payment is posted as paid on the same day you submit payment. 

Due to US Postal Service delivery delay, our Customer Contact Center is experiencing higher than normal call volume, which is creating higher than normal wait time to speak to a representative. We encourage using our automated payment system for future payments. 

Pay by Automatic Withdrawal

Save $$$ and pick your own due date.

When you sign up to have your payment automatically withdrawn from your bank account through our Recurring Payments Plan (RPP), our monthly RPP customers can pick their own due date and sign up for email reminders. Recurring Payments Plan is not applicable to Workers' Compensation policies on the PayGo plan.

It's easy. View our how-to video, then register or sign in to your account and complete the online form.

Pay Online

Whether you are using a desktop, laptop, tablet or smartphone, you can easily pay online with our mobile-ready website. Or better yet, download our mobile app for iPhone and Android for added convenience.

Pay online now >

Pay by Phone

Call our toll-free number 800-766-2245, Monday-Friday, 8 a.m. until 5:30 p.m. ET. to speak to a representative or use our voice or touchpad automated payment(Options 4, then 1) 24/7.

Pay by Mail

Please send your payment with the remittance stub to:  

Penn National Insurance
P.O. Box 13746
Philadelphia, PA 19101-3746

If you do not have your remittance stub or your account is in pending cancellation status, please send your payment to:

Direct Bill Services
Penn National Insurance
P.O. Box 2257
Harrisburg, PA 17105-2257

To keep your personal data safe, Penn National Insurance does not call or email active policyholders to request personal account information or payment. Penn National Insurance’s Customer Contact Center representatives do not initiate outbound telemarketing calls. If you receive a call or email requesting account information or payment, feel secure by refusing to respond, and please immediately report the situation to local law enforcement as well as our Customer Contact Center at 800-766-2245. For more information on how we keepyour personal data safe, refer to our Privacy Policy  

Why Work With An Agent?

Your agent is your partner, making sure you have the protection you need.

Our Agents

Outstanding Service

When you have an accident, you want to know you'll be treated right.

Our Service

Online Tools & Services

From our mobile app to online payments to paperless billing and policies, we have the options so you can manage your policy, your way.

Your Tools