We survey our customers after their claims and consistently receive high praise. Here is a selection of comments we've pulled from our survey.
“Two trees fell on my yard during a storm. I am a widow. It meant so much to me to have my claim handled quickly and courteously, and without worry.” – Mabel A., Gastonia, N.C.
“I called in my claim at 1 p.m. on a Friday. Your claims examiner called me by 3:30 p.m. that same day. She said that she did not want me to have to worry over the weekend. I am grateful for this. It is upsetting to have an accident, and I am glad that I did not have to wait until Monday to get things started with the claim. Thanks.” — Louise D., Wallingford, Pa.
“I wanted to thank you for the excellent service that we received from your company after the Hurricane Sandy destruction. Your claims adjuster was pleasant, professional and available for questions. Our claim was addressed by your company in a reasonable time and we did not have the issues that our neighbors had when dealing with their insurance companies. Thank you for your professional, ethical dealings with us during this very difficult time.” — Denise S., Berkeley Heights, N.J.
“Your claims adjuster was the most pleasant and courteous person I have ever met. This made us feel safe during a terrible experience. We give five stars for service and compassion. Thank you for everything.” — Ronnie M., Antioch, Tn.
“Within a week of filing my claim, it was approved and the check was in the mail. Three weeks later, I had my new roof. Awesome experience on my first-time homeowners insurance claim.” — Donna W., Thurmont, Md.
“You are the pure essence of what insurance is all about. The assurance that the company you have chosen will be there when you need them. Thanks.” — Natascha F., Fayetteville, N.C.
“I am assuming this great service is standard and not just in special situations like this Hurricane Sandy. Thank you.” — Sachin B., Alexandria, Va.