Our automated billing option for Workers' Compensation customers, Workers' Compensation PayGo, offers the following benefits:
Click to download Frequently Asked Questions about Workers' Compensation PayGo
Responding to the insurance needs of a wide variety of businesses that provide technology-related services, we offer a Technology Errors and Omissions endorsement that fills in coverage gaps that can exist in clients' insurance protection. This valuable endorsement provides coverage for damages resulting from a wrongful act in conjunction with the policyholder's technology-related professional services. The farmers who founded our company in 1919 could never have foreseen this type of insurance need. As customers' insurance needs evolve with the society and economy, we move with the times and provide protection that helps our customers feel secure.
Click to download Technology Errors & Omissions marketing sheet
By using our Online Insurance Center or our Customer Contact Center phone support, policyholders can perform a wide variety of billing and policy management self-service, claim reporting and status checking. Many callers to our phone support system can accomplish their tasks and get the information they need by responding to recorded voice prompts without needing to speak to a live representative. For the small percentage of callers who need to speak to a live representative about a billing question, the on-hold time while waiting for a live representative averages about 10 seconds.
Our mobile app also offers many self-service tools, including billing and claims functions, and viewing policy information and Auto policy ID cards.
With our proactive, comprehensive Cyber Security Insurance coverage, we offer coverage for one of the fastest growing risks for today's businesses. Our Cyber Security Insurance coverage provides first- and third-party liability coverage for eligible expenses and exposures associated with a data-breach incident, such as notification of a breach and remediation services for impacted individuals.
Our offering includes both proactive services to help minimize the occurrence of a data breach and post-breach services to provide expert assistance if one occurs. Data-breach protection and remediation services include:
Value-add online proactive resources, including data breach risk assessment tools
Immediate response from expert data breach consultants
Affordable premium
...that’s what a business that doesn’t have Cyber Coverage will pay for data breach services.
Click to download Frequently Asked Questions about Cyber Liability Insurance
We continued to expand the use of data analytics, including:
Industry experts estimate that one third of U.S. auto insurers will offer Usage-Based Insurance by 2020. We are proud to have already launched our Usage-Based Insurance program for Auto insurance, Penn ID, in April of 2016, making us one of the first regional insurance companies to do so.
Our UBI program rewards safe driving behaviors with a discount of up to 30%.
Driving behaviors such as hard braking, excessive acceleration, time of day the vehicle is driven and number of miles driven are used to develop a vehicle-level discount. The program combines a device that is installed in the vehicle with a smartphone application. Our users have logged nearly 1,470,000 driving miles since April of 2016, with an average discount of 8% being earned. The average age of drivers using the program is 42.