New Jersey policyholders COVID-19 Information
In response to the COVID-19 pandemic and at the direction of the New Jersey Department of Banking and Insurance, we are offering a 90-day grace period to our New Jersey customers who may be experiencing a financial hardship and having difficulty paying their insurance premiums to avoid cancellation for nonpayment of premiums. You may elect for the grace period may begin on either April 1, 2020 or May 1, 2020 and will last for a duration of 90 days.
Additionally, we will:
- Waive late payment fees otherwise due, and not report late payments to credit rating agencies, during the 90-day period;
- Allow premiums due but not paid during the 90-day period to be paid over the remainder of the current policy term or up to 12 months in up to 12 equal installments, whichever is longer; and
- Ensure that late payments during the 90-day period are not considered in any future premium calculations at any time.
This grace period is intended to be applied to all installment payments, including renewal down payments, provided you notify us that you wish to continue coverage. Please note this is not intended to change the terms of the issued policy or be considered a forgiveness of the premium. Rather, it is intended to provide you an extended grace period for the payment of premium due without penalty or interest.
If you are unable to pay your bill by your due date due to financial hardship due to the COVID-19 pandemic, please contact our Customer Contact Center at 1-800-766-2245 or firstname.lastname@example.org.
We are committed to fulfilling our mission of helping people feel secure and making life better when bad things happen.