Our Coronavirus Response & Preparedness

Providing uninterrupted customer service

We know these are difficult times, and we are committed to making things easier during the COVID-19 outbreak. We’re taking the necessary precautions to keep our employees healthy and our systems and services running, while maintaining our high service standards. We’ve also made changes to help you maintain your insurance coverage during this time.

We are here to help with a Feel Secure Auto Policy credit

Together, we are making a difference in curbing the spread of COVID-19. Staying at home. Driving less. And, driving less means fewer accidents.

We are applying a 15% Feel Secure credit for two months of premiums on Auto policies that are in force as of April 30. 

Beginning in May, the credit will be applied to your next premium balance or refunded if your premium has been paid in full.

Call us – uninterrupted customer service

While ensuring all of our employees stay safe, we can utilize our technology and processes to continue to provide you with a high level of service. Our customer service representatives will continue to be available during normal business hours to assist you. And, you will still be able to report a claim 24/7. Our number is 800-766-2245.

If you’re having trouble making your premium payment, let us know

Lives have been disrupted in many ways, including financially. We are waiving late fees and reinstatement fees. Our Customer Contact Center representatives also have the authority to switch a policyholder to a more convenient payment plan. 

Call and tell us your situation. We want to help.

Or use our online services  

You can pay your bill, report a claim, and much more using our online service center. Or download our app for easy access to your account from your phone.

State-specific Directives

View state-specific information for our New Jersey customers.

In our community: Support for front-line healthcare workers

We recently donated over 19,000 respirator masks to Geisinger Holy Spirit Healthcare, a local hospital in Harrisburg, Pa. We appreciate the tireless work of all healthcare professionals and will continue to look for ways to support them. 

We made a donation of $50,000 to the United Way of the Capital Region (Harrisburg, Pa., area) COVID-19 Relief fund, and allocated additional contribution funds to the company’s field offices, which were directed to the Hunger Relief Fund of Wisconsin, Greensboro Urban Ministry (food, clothing, shelter), Second Harvest Food Bank in Nashville, Trenton Area Soup Kitchen and Greater Pittsburgh Community Food Bank.

We are committed to fulfilling our mission of helping people feel secure and making life better when bad things happen.

Outstanding Service

When you have an accident, you want to know you'll be treated right.

Our Service

Download Our Mobile App

If you are in an accident, our mobile app will walk you through the process to submit a claim.

Download Now

Regions We Cover

We operate in 11 states, with branch and claims offices in six key locations to serve our agents and policyholders on the local level.

Learn More